Politique de remboursement

Return and Refund Policy for Annvi Premium Caviar

Effective Date: December 9, 2024

At Annvi Premium Caviar, we are committed to providing our customers with the highest quality caviar products. Due to the perishable nature of our goods and in accordance with Swiss and European consumer protection standards, we maintain a strict No Return, No Refund policy.

1. No Returns

Once our products have been delivered, we do not accept returns under any circumstances. This policy is in place to ensure the safety, freshness, and hygiene of our food products. Allowing returns for perishable items would compromise their quality and could pose health and safety risks to our customers.

2. No Refunds

All sales are final. We do not issue refunds for orders once they have been processed and shipped. This policy is in line with Swiss and European regulations regarding the sale of fresh, perishable, and food-based products.

3. Damaged or Defective Products

In the unlikely event that you receive a product that is damaged or defective, we will review the situation on a case-by-case basis. To be eligible for consideration:

• You must notify us within 24 hours of receiving the product.

• You must provide clear photographic evidence of the damage or defect, along with a description of the issue.

If a claim is validated, we may offer a replacement or store credit at our sole discretion. Refunds will not be issued.

4. Order Cancellations

Due to the time-sensitive nature of our shipping process, cancellations are only possible if requested before the order has been processed or shipped. Once the order has been processed, it cannot be canceled or modified.

5. Legal Compliance

This policy complies with Swiss and European standards for the sale of perishable food products. Our approach ensures the health and safety of our customers while maintaining the integrity of our premium caviar. According to EU and Swiss consumer protection laws, the right of withdrawal does not apply to goods that are at risk of rapid deterioration or have a short shelf life, such as fresh and perishable food products.

6. Customer Support

If you have any concerns regarding your purchase or require assistance, please contact our customer support team via:

Email: annvipremiumcaviar@gmail.com

Contact Form: Available on our website.

We strive to provide the finest quality caviar, and customer satisfaction is at the heart of our business. While returns and refunds are not possible, we are always here to support you and ensure you receive the premium experience you deserve.

By placing an order with Annvi Premium Caviar, you acknowledge and agree to this Return and Refund Policy.