Versand
Shipping Policy for Annvi Premium Caviar
Effective Date: December 9, 2024
At Annvi Premium Caviar, we are committed to delivering our premium caviar products to you promptly and in optimal condition. This Shipping Policy outlines the terms and conditions governing the shipment of our products.
1. Shipping Destinations
1.1. Domestic Shipping: We offer shipping within Switzerland.
1.2. International Shipping: We ship to select countries within Europe. Please refer to our website or contact customer support for the most current list of available shipping destinations.
2. Shipping Methods and Delivery Times
2.1. Standard Shipping:
• Domestic Orders (Switzerland): Estimated delivery within 2-3 business days.
• International Orders: Estimated delivery within 5-7 business days, depending on the destination and shipping carrier.
2.2. Express Shipping: Available upon request for an additional fee. Delivery times vary by destination. Please contact customer support for more information.
Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs processing, weather conditions, or carrier delays.
3. Shipping Costs
3.1. Domestic Shipping (Switzerland): A flat shipping fee of CHF 25 applies to all orders within Switzerland.
3.2. International Shipping: International shipping rates are determined by agreement, based on the shipping destination and current rates set by our shipping partners. Please contact us for specific international shipping quotes.
3.3. Shipping costs are displayed at checkout, and any applicable fees will be included before you complete your purchase.
4. Order Processing
4.1. Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
4.2. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
5. Packaging
5.1. To ensure the freshness and quality of our caviar, all products are carefully packed with appropriate cooling materials.
5.2. We use insulated packaging to maintain the required temperature during transit.
6. International Shipping and Customs
6.1. For international orders, you are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping cost.
6.2. Customs policies vary by country; please contact your local customs office for more information.
6.3. Delays caused by customs are beyond our control, and we are not liable for any such delays.
7. Delivery Issues
7.1. Incorrect Address: Please ensure that your shipping address is complete and accurate. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
7.2. Missed Deliveries: If delivery is attempted and no one is available to receive the package, it is your responsibility to arrange redelivery or pickup with the carrier.
7.3. Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 24 hours of delivery with photographic evidence. We will work with the carrier to resolve the issue promptly.
8. Perishable Goods
8.1. Our caviar products are perishable. Please ensure that someone is available to receive the package upon delivery to maintain product quality.
8.2. We are not responsible for spoilage due to delayed receipt or improper handling after delivery.
9. Changes to Shipping Policy
9.1. We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
10. Contact Information
For any questions or concerns regarding this Shipping Policy, please contact our customer support team:
Email: annvipremiumcaviar@gmail.com
Contact Form: Available on our website.
By placing an order with Annvi Premium Caviar, you agree to this Shipping Policy. We are committed to providing you with exceptional service and ensuring that our premium caviar reaches you in perfect condition.